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Are We Having a Sales Conversation? Or Are You Making a Speech?
I didn’t want a speech. I only wanted to buy. I was motivated to buy, but then why couldn’t I buy? It’s simple: The person I was talking to on the phone was determined to read through his entire...
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5 Stupid Voicemail Mistakes and How to Avoid Them
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Telephone Sales and Body Language: YES, Your Customer Can See You!
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6 Dead Horse Sales Activities You Need to Stop ASAP… The Horse is Dead!
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Sales Motivation Video: Connecting with Customers After Their Vacation
Often it is easy to notice when your customers or prospects are on vacation, either because of their outgoing voicemail message or their auto-reply email indicating they are away from the office. Pay...
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6 Tips for Using Text Messaging to Sell
I am often asked whether it’s appropriate to use text messaging with a customer or a prospect. Times are changing, and as much as I would have said never a few years ago, today I’m saying that using...
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